Designing digital user interfaces for coaches and learners

TalkMeUp is an AI-based SaaS company providing on-demand, customized, and cost-effective communications training for individuals and enterprise. As the sole UX design professional, I was responsible for designing the user interfaces for both coaches and learners.

Role

UX Design Intern

My Contribution

As the sole UX design professional, I worked with the company founder to identify user needs and product features. I conducted researches on coaches and learners, and designed corresponding user flows. I iteratively sketched and prototyped the solutions, and evaluated my design through usability testing. I designed and implemented the UI of TalkMeUp's initial website in HTML and CSS.

Techniques

Sketch, InVision, CSS, HTML

How the adventure began & what I learned

When I studied at Carnegie Mellon University, I met the founder of TalkMeUp, JJ Xu, a CMU MBA student. In winter 2017, I joined TalkMeUp as their first UX Design Intern until summer 2018, when my graduate capstone project became full-time and occupied most of my day.

My internship at TalkMeUp was a positive and productive experience. Being a full-time graduate student at Carnegie Mellon University made the time management very challenging, but I am glad that I made it through.

At TalkMeUp, not only did I well balanced my coursework and internship work, I learned must-have skills in real-world workplaces:

  • How to manage multiple tasks with tight deadlines
  • How to handle time conflicts
  • How to effectively communicate
  • How to productively collaborate

A Big THANK YOU to JJ, my direct manager and the founder of TalkMeUp. The valuable mentorship she provided has been very helpful in my later career.

"Yumei was quite adaptive to startup’s fast pace, demonstrating the ability to learn and grow." -- JJ Xu, Founder and CEO at TalkMeUp

What I did

TalkMeUp has two groups of targeted users: coaches and learners. My work covers both of them.

  • Researched coaches and learners’ behaviors through interviews and surveys
  • Defined user flows for coaches and learners
  • Designed product solutions for coaches and learners
  • Collaborated with developers to launch TalkMeUp's initial website. Designed and implemented the website UI in HTML and CSS
  • Conducted usability testing

Some of my deliverables

While I can't share the details of my work, you got the picture. Well, here's what I can share :)

User flows

Selected UI prototypes